Privacy Policy

1. Introduction

Welcome to ElectrifyHome ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website electrifyhome.io.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out quote request forms
• Subscribe to our newsletter
• Use our calculators and tools
• Interact with our chat widget
• Contact us via email

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• ZIP code
• Home details (roof type, heating system, etc.)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Geographic location (city/state level)
• Device information

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to improve your experience. These technologies help us:

• Remember your preferences
• Understand how you use our site
• Improve site performance
• Deliver personalized content

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Connect you with vetted installers for quotes
• Personalization: Deliver customized calculator results and recommendations
• Communication: Send you newsletters, updates, and promotional materials (with your consent)
• Improvement: Analyze usage patterns to improve our website and services
• Customer Support: Respond to your inquiries and provide assistance
• Legal Compliance: Comply with applicable laws and regulations
• Fraud Prevention: Detect and prevent fraudulent activities

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share your information with trusted third-party service providers who help us operate our website and deliver services, including:

• Email marketing platforms (e.g., Mailchimp, SendGrid)
• Analytics services (e.g., Google Analytics)
• Hosting providers
• Customer relationship management (CRM) systems

4.2 Installer Network

When you request quotes, we share your contact information and project details with up to 3 pre-screened installers in your area. These installers are independent businesses and have their own privacy policies.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request a copy of your data in a machine-readable format
• Restrict Processing: Request limitation of how we process your information

To exercise any of these rights, please contact us at privacy@electrifyhome.io.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights

To exercise these rights, email us at privacy@electrifyhome.io.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: